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To compound the problem, somewhere along the line, Air Canada lost her baggage, she said. “I said ‘screw it’ and got on a Delta flight,” she said. “I basically spent 36 hours in the airport,” she said.įinally, exhausted, she gave up and decided to go home. After several more hours, she was eventually offered another flight to London, almost an entire day later, but said she was given no hotel voucher or flight credit. But about 90 minutes after that flight departed, the pilot turned it around, citing mechanical problems, and brought it back to Montreal, she said.īy that point, it was the middle of the night, and Ainbinder said there was almost no staff still in the airport. And when she arrived in Montreal she was too late to make her connecting flight at Heathrow.Īfter several hours spent trying to get someone from the airline to help her, she was eventually rebooked on an Air Canada flight to Lisbon, with a new connection on to London. Her initial flight, from Newark, New Jersey, was delayed by several hours, she said. The former COO of Air Canada worries that this could lead to more workers, on board and in the airports, turning down overtime, calling in sick or just leaving the industry entirely.įor passengers eager to travel again after two years of lockdowns and missed milestones, this could mean more delays, more cancellations and infinitely more frustration.Īsh Ainbinder was supposed to fly Air Canada to London earlier this week for a conference.
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Said Dee: “The one thing that airline operational leaders are going to have to consider or worry about going into the peak this year, unlike other years, is how stressed their staff will already have been, as a result of the last two month.” “But when you’ve got something that’s been going on, if you compare it to a thunderstorm, that’s just been continuing non-stop for two months, you quickly go through the reserves.” But in chats I’ve had with folks in the industry, they were generally comfortable coming into the peak season that they had the appropriate staffing levels to support their schedules,” Dee said. “Obviously, I don’t have access to their internal staffing matrices any more. But those cushions are finite, and after two months of steady problems, they’re likely running short, Dee believes.Īnd that’s before the summer travel boom even begins. If they’re scheduled to do a five-hour international flight, but end up waiting on the runway for an extra two hours on arrival, that’s two less hours they can spend in the air.Īirlines build in staffing cushions that assume a certain amount of delay and overtime. Pilots and airplane crews have a maximum number of hours they can work in any month. These problems are now being compounded by labour issues within the airlines themselves, Dee believes. “And all of the indicators are that you don’t know when it’s going to end.”Ĭanadian airports and airlines have largely blamed the backlogs plaguing Pearson and other hubs on a combination of federal COVID-19 travel restrictions and a staffing shortage among customs and security officers.
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The perspective of time frame? Absolutely not.” he said. “From the perspective of stress? Absolutely. They show a Canadian airline industry increasingly buckling under the strain of airport slowdowns, said Duncan Dee, a former senior vice-president and chief operating officer (COO) of Air Canada.ĭee, who retired from Air Canada in 2012, said he’s never seen a comparable crisis in the Canadian airline industry. Those numbers - almost 200 cancelled flights airport-wide, or more than 27 every day - represent an exponential increase from the norm. Air Canada alone cancelled almost 10 per cent of its Pearson departures in that stretch, and more than 10 per cent of its arrivals, the Cirium data revealed. More than one out of every 20 flights scheduled to leave Canada’s largest airport was cancelled last week as the Canadian air transport sector continued to grapple with what one industry analyst called an unprecedented crunch of backlog and delay.Īirlines axed six per cent of all scheduled departures from Toronto Pearson Airport between June 1 and June 7, according to data collected by Cirium, an aviation analytics company.